Fnac Darty announces its strategic plan: Confiance +

Fnac Darty announces its strategic plan: Confiance +

The Group`s objectives in the mid-term are faster growth than its markets and an operating margin of 4.5% to 5%

Fnac Darty announces its new strategic plan "Confiance +". This first Fnac Darty plan is built on the strengths of both banners and the good progress of the integration. In addition to the €130m synergy plan, to be delivered by end 2018, the new Group`s goal is to create Europe`s benchmark omnichannel services platform. Fnac Darty`s mid-term objectives are faster growth than its markets[1] and an operating margin of 4.5% to 5%[2].

Enrique Martinez, Chief Executive Officer of Fnac Darty, declared about Confiance +:

"Since 2010, Fnac and Darty have been able to anticipate the advent of omnichannel and have successfully implemented the necessary changes in their business models. The rapid progress made in the integration of Fnac and Darty now allows the new Group to present a strong forward-looking vision through Confiance +. Confiance + will usher Fnac Darty into a new era, the era of services platforms. In a world where digital is everywhere and where human contact is becoming a luxury, our plan will also rely on the exceptional quality of our teams, in order to offer to our customers Europe`s best omnichannel experience, and establish the Group`s momentum over the long-term. Therefore, our objectives for the mid-term are faster growth than our markets and an operating margin of 4.5% to 5%."

Confiance + aims to make the Group a leader in the era of "Retail as a Service", a new challenge for retail operators, requiring innovative services to be offered throughout the purchasing experience. Implementation of the Fnac Darty platform is based on 2 pillars, an enriched Fnac Darty ecosystem and an open omnichannel platform.

1. Enriched ecosystem

The Group, which already has a relevant and competitive range of products, in line with the latest innovations, intends to develop its position as a specialist while relying on targeted diversification levers (kitchen, new categories mainly as part of the marketplace).
Moreover, this product offering is complemented by the best offer of services in the market (including advice, financing, delivery and after-sales services).
Finally, the Group`s customers will benefit from innovative subscription and loyalty programs. These will be backed by the Group`s services offering, will allow cross-benefits between banners, will be enhanced by customized offers, and be open to third-parties.
By capitalizing on its two flagship brands, Fnac Darty will deploy an enriched ecosystem offering its customers the best value proposition.