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Q1 2025 Upstart Holdings Inc Earnings Call

In This Article:

Participants

Sonya Banerjee; Head of Investor Relations; Upstart Holdings Inc

David Girouard; Chairman of the Board, Chief Executive Officer, Co-Founder; Upstart Holdings Inc

Sanjay Datta; Chief Financial Officer; Upstart Holdings Inc

Dan Dolev; Analyst; Mizuho Securities

Simon Clinch; Analyst; Redburn Atlantic

Mihir Bhatia; Analyst; Bank of America

Peter Christiansen; Analyst; Citigroup

John Hecht; Analyst; Jefferies

Rob Wildhack; Analyst; Autonomous Research

Reggie Smith; Analyst; JPMorgan

Giuliano Bologna; Analyst; Compass Point

Matt O'Neill; Analyst; FT Partners

Presentation

Operator

Good afternoon and welcome to the Upstart first quarter 2025 earnings call. (Operator Instructions) As a reminder, this conference call is being recorded.
I will now turn the conference over to Sonya Banerjee, Head of Investor Relations. Sonya, please go ahead.

Sonya Banerjee

Thank you. Welcome to the Upstart earnings call for the first quarter of 2025. With me on today's call are Dave Girouard, our Co-Founder and CEO; and Sanjay Datta, our CFO.
During today's call, we will make forward-looking statements, which include statements about our outlook and business strategy. These statements are based on our expectations and beliefs as of today, which are subject to a variety of risks, uncertainties and assumptions, and should not be viewed as a guarantee of future performance.
Actual results may differ materially as a result of various risk factors that have been described in our SEC filings. We assume no obligation to update any forward-looking statements as a result of new information or future events except as required by law. Our discussion will include non-GAAP financial measures, which are not a substitute for our GAAP results. Reconciliations of our historical GAAP to non-GAAP results can be found in our earnings materials which are available on our IR website.
And with that, Dave, over to you.

David Girouard

Thanks, Sonya. Good afternoon, everyone. Thank you for joining us today. The first quarter was a strong one for Upstart, despite being our seasonally slowest time of the year. Platform originations grew 89% year-on-year, with model wins and improved borrower health combining with more competitive capital to drive meaningfully higher conversion rates.
Our revenue grew 67% year-on-year and our adjusted EBITDA reached 20% for the first time in three years. With fees generating 87% of our revenue, we were also right on the doorstep of GAAP profitability in Q1. Just as importantly, home and auto continues their torrid growth pace, with the originations growing 52% and 42%, respectively, on a sequential basis.
From our perspective, consumer financial health as represented by the Upstart Macro Index has been largely improving for almost a year now. Currently, it remains elevated, but stable. Our credit continues to perform well. And while we're vigilant with respect to any disruptions that recent government trade policy might cause, we're also confident that our ability to adapt to changing macroeconomic conditions is miles better than it was just a couple of years ago. In the time of trade disruption, we're also happy that Upstart is a 100% US business that's 100% digital.
Now, I'll take you through some of the progress we made in each of our product areas in Q1. With our core personal loan product, originations were flat sequentially and up 83% year-over-year. We continue to make rapid improvements to our models that facilitate underwriting and automated approvals. Additionally, we continue to strengthen and diversify the capital supply that is the fuel of our business. These improvements have contributed to increasing our conversion rates from 14% a year ago to 19% in Q1.
We also reached an all-time high of 92% of loans fully automated, meaning the entire process from rate request to loan closing is entirely driven by AI-powered software with no human intervention by Upstart. All else being equal, we believe a faster automated process selects for better borrowers.
Additionally, our best rates, best process for all mantra has really begun to pay dividends. In Q1, 32% of our originations were to super prime borrowers, which we as well as the CFPB defined as borrowers with credit scores higher than 720. We measure progress against best rates not just by portfolio mix, but also by win rate versus competitors across the entire spectrum. In this vein, we have also made extraordinary strides in recent months. I'm excited to share more about this with you, which I expect to do at our AI Day event next week.
We continue to stack up model wins, putting more distance between Upstart AI and the rest of the industry. Since last we spoke, we introduced embeddings to our core personal loan underwriting model. Embeddings are a machine learning technique that convert complex unstructured data into useful model inputs or features in ML speak. This is done by a clustering data that have meaningful relationships, allowing seemingly random data to become valuable to predicting credit performance.
For example, two consumers may have different credit cards, say, an Amex and Chase Sapphire card. With embeddings, our model can learn that these cards might reflect similar consumer behaviors. What makes this approach so powerful is that embedding help us uncover subtle patterns that would be difficult or even impossible to identify otherwise. This leads to better model generalization, improved accuracy and more informed credit decisions.
While embeddings are widely used in other domains like natural language processing, applying them to credit underwriting is entirely novel. We're excited about what embeddings can do to drive our risk separation metrics forward and we're equally excited about the pipeline of modeling innovations in front of us in 2025.
Last quarter, I told you that our auto business finished 2024 by growing originations about 60% sequentially. While in the first quarter of 2025, originations grew another 42% sequentially despite Q1 being the seasonally softest time of the year. And Upstart auto lending grew almost 5x compared to a year ago.
These increases were driven principally by model updates and pricing improvements. At the same time, our continued focus on cross-selling existing customers, reduced acquisition costs for our auto refinance product by 57% quarter-over-quarter. This mega improvement in CAC was driven as usual by improved conversion rate, which more than doubled sequentially in Q1.
In Q1, we also saw our first instant approval of an auto refinance loan where the borrower completed the entire process in a single session of just nine minutes. As far as we know, this could be the first instantly approved auto refinance loan in the world. This is a modest beginning but sets us down the path of automation that has been so central to our success in personal loans.
In the home lending category, we're thrilled with how quickly our HELOC product is maturing. In December, we ported our personal loan models for instantly verifying income and identity to our HELOC product. This increased instant income and identity verification from less than half of those in Q4 and to nearly two thirds of HELOCs this past quarter. This is an experience borrowers love, instantly approved applications converted more than twice the rate of those requiring manual intervention.
It's also a strong demonstration of how our core technology can be generalized across credit categories. In Q1, we also finally launched the Upstart HELOC in California, bringing our footprint to 37 states plus Washington, DC, now covering almost 75% of the US population.
As I mentioned earlier, in Q1, our HELOC originations grew 52% quarter-on-quarter and more than 6x compared to a year ago. We now have agreements signed with three lending partners for our HELOC product and have begun the process of moving funding off of our balance sheet. We expect this will take considerable time as we bring both depository and institutional capital to this category.
Our small dollar product continues to perform well with originations growing 7% sequentially and almost tripling year-on-year. Our STL continues to be a critical customer acquisition tool, accounting for nearly 16% of new borrowers on Upstart in Q1.
As I previewed back in February, in Q1, we moved to a single underwriting model for both of our unsecured products. This means the small dollar product is benefiting straight away from machine learning innovations such as embeddings that I described earlier.
In Q1, we continue to work to modernize and scale our servicing operations. We're rapidly automating routine tasks like processing payment failures and cheque handling so we can spend human time on more valuable tasks. In Q1, we automated 90% of hardship applications, making the process more seamless for borrowers and more efficient for Upstart.
Beyond the technology, the work we've done to prioritize direct collections efforts for borrowers at risk of default have continued to have a meaningful impact. For example, in Q1, we realized a 50% increase in debt settlement acceptances by extending repayment terms for at-risk borrowers. In our auto business, we doubled our recovery rates year-over-year in Q1.
We've been improving our data collection and structuring and servicing for quite some time now and expect to launch our first machine learning model in this area very soon. We're excited about the potential for ML in loan servicing to increase efficiency and reduce loss rates. This is the necessary step towards launching our servicing and collections as a highly differentiated standalone offering in the market, which we hope to do in the future.
I'd like to quickly touch on Upstart's 2025 priorities that I mentioned to you in February. We're making great strides against this list, and I'm grateful for the many [Upstarters] who are putting their all into making this an incredible year for Upstart.
First, 10x our leadership in AI. Already this year, we've made great leaps forward both in process and substance that reinforce that when it comes to AI lending, Upstart is the category of one. Embeddings are a real breakthrough for our AI foundation model, and I'm convinced it will pay dividends across all of our products over time. Our pipeline of modeling wins is beyond robust, so I couldn't be happier about our progress here.
Second, prepare our funding for supply for rapid growth. We continue to have well over 50% of loan funding in committed partnership agreements. In early April, we signed our first committed capital arrangement with Fortress who is an industry leader in private credit. Looking forward, we expect to add our newer products to these partnerships, which will greatly expand on the value and efficiency they bring to Upstart. Additionally, we added 15 new lending partners to our Super Prime offering, growing capital 38% quarter-to-quarter for that market segment.
Third, return to GAAP net income profitability in the second half of the year. We're on track for this right now and excited to demonstrate the leverage in our business as both our core and newer products expand rapidly through the year.
And last but not least, giant leaps to our best rates, best process for all. Earlier this year, I challenged each of our product GMs to have the best rates against major market competitors for each borrower segment they serve by the end of 2025. Specifically, this means that our win rate should be higher than any of the digital competitor in each of our products. This, of course, comes with the prerequisite of on target or better credit performance as well as solid unit economics. I'm pleased to share that we're running well ahead of this target, particularly in our core personal loan product, you will hear more about this next week at AI Day.
To wrap up my remarks today, I think much of the world has come down with the case of AI fatigue. There's just so much discussion and so many predictions about what AI will do or what it might do to the world, to our lives and to our children's lives. I admit, I roll my eyes at some of the debates and the discussions as well. But in Upstart's case, AI and its unique capabilities are unquestionably aligned with a better future for all when it comes to financial wellness. Improvements to our risk models and expansion of our product line mean we are reducing the price of credit for the world more and more each day.
If you're still unclear about the incredible opportunity for AI-enabled lending and Upstart's leadership in this vital category, I hope you'll join us next week for AI Day. I promise you won't be disappointed.
Thank you. And I'd now like to turn it over to Sanjay, our Chief Financial Officer, to walk through our Q1 2025 financial results and guidance.
Sanjay?