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Driving responsible innovation at scale: More than 57,000 TELUS team members are using secure AI tools daily through the development of 31 custom AI solutions

MONTREAL, May 6, 2025 /CNW/ - TELUS is proud to announce that it has won the Mercure in the Productivity Enhancement category at the 45th edition of the Les Mercuriades competition, organized by the Fédération des chambres de commerce du Quebec (FCCQ). This prestigious award, presented at the gala held on May 5 at the Palais des congrès de Montréal, recognizes TELUS' innovative and responsible approach to the adoption and development of artificial intelligence (AI).

TELUS' award-winning initiative sets us apart for its balanced approach, combining cutting-edge technological innovation with the widespread accessibility of AI. More than 57,000 employees use secure, in-house developed AI tools daily to improve efficiency and drive innovation. This strategy has led to the development of 31 custom AI tools, with more than 200 new initiatives underway.

"This recognition underscores our commitment to pushing the boundaries of innovation while staying true to our core values," said Nazim Benhadid, Chief Technology Officer (CTO) at TELUS. "Our unique approach to AI demonstrates that it is possible to drive productivity and innovation with privacy and security by design while maintaining the highest ethical standards and putting people at the heart of our strategy. As we continue to explore the potential of AI, we aim to create a more connected and efficient future, while driving a sustainable, positive impact on society."

Notable achievements include:

• Fuel iX, the TELUS-built, enterprise-grade GenAI platform is helping team members save an average of 40 minutes each time they use it for tasks such as research, data analysis, content generation and coding, resulting in more than 500,000 hours (the equivalent to 62,000 working days) reclaimed for higher-value tasks.

• The AI-powered customer support tool on TELUS.com – the first in the world to receive the international "Privacy by Design ISO 31700-1" certification – has successfully handled over 300,000 customer requests, significantly improving the customer experience.

• The SPOC (Single Point of Contact) Copilot, an AI-powered help desk tool, has handled over 230,000 conversations since launch last year, significantly improving the employee IT-support experience.

• The Translation Copilot facilitated the translation of more than 1.8 million words in just two months, promoting faster communications within the company.

• The AI-powered NEO Assistant empowers field technicians with instant access to critical operational information, from site details to business processes. Actively used by 75% of TELUS field technicians, the tool has facilitated over 7,000 tasks, revolutionizing field operations and improving on-site efficiency.