AI meets 'Do no harm': Healthcare grapples with tech promises

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Major companies are moving at high speed to capture the promises of artificial intelligence in healthcare while doctors and experts attempt to integrate the technology safely into patient care.

"Healthcare is probably the most impactful utility of generative AI that there will be,” Kimberly Powell, vice president of healthcare at AI hardware giant Nvidia (NVDA), which has partnered with Roche’s Genentech (RHHBY) to enhance drug discovery in the pharmaceutical industry, among other investments in healthcare companies, declared at the company's AI Summit in June.

Other tech names such as Amazon (AMZN), Google (GOOG, GOOGL), Intel (INTC), and Microsoft (MSFT) have also emphasized AI's potential in healthcare and landed partnerships aimed at improving AI models.

Growing demand for more efficient healthcare operations has had tech companies racing to develop AI applications that assist with everything from appointment scheduling and drug development to billing to assisting with reading and interpreting scans.

Intel CEO Pat Gelsinger demonstrates an ultrasound monitoring heartbeats in real time during his keynote speech at Taipei Nangang Exhibition Center during Computex 2024, in Taipei on June 4, 2024. (Photo by I-Hwa CHENG / AFP) (Photo by I-HWA CHENG/AFP via Getty Images)
Intel CEO Pat Gelsinger demonstrates an AI-powered ultrasound monitoring heartbeats in real time during his keynote speech at Computex 2024 in Taipei on June 4, 2024. (I-HWA CHENG/AFP via Getty Images) · I-HWA CHENG via Getty Images

The overall market for AI in healthcare is expected to grow to $188 billion by 2030 from $11 billion in 2021, according to Precedence Research. The market for clinical software alone is expected to increase by $2.76 billion from 2023 to 2028, according to Technavio.

Practitioners, meanwhile, are preparing for the potential technological revolution.

Sneha Jain, a chief fellow at Stanford University's Division of Cardiovascular Medicine, said that AI has the potential to become as integrated with the healthcare system as the internet while also stressing the importance of using the technology responsibly.

“People want to err on the side of caution because in the oath of becoming a doctor and for healthcare providers, it’s, 'First, do no harm',” Jain told Yahoo Finance. “So how do we make sure that we 'First, do no harm' while also really pushing forward and advancing the way AI is used in healthcare?”

Potential patients seem wary: A recent Deloitte Consumer Health Care survey found that 30% of respondents stated they "don't trust the information" provided by generative AI for healthcare, compared to 23% a year ago.

The fear: 'Garbage in, garbage out'

Patients seem to have reason to doubt AI's current capabilities.

A study published in May evaluating large multimodal models (LMMs), which interpret media like images and videos, found that AI models like OpenAI’s GPT-4V performed worse in medical settings than random guessing when asked questions regarding medical diagnosis.