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Amazon's Alexa is the early leader in voice-based computing, and if the trends continue, it could dominate the market.
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With that potential dominance comes a responsibility to treat competitors and consumers fairly.
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The good news: Early signs from Amazon indicate the company is committed to keeping Alexa open to rivals and the public.
Smart assistants haven't yet replaced smartphone apps as the primary way we interact with computers, but Amazon is already preparing for what might happen if they do.
The company's Echo devices, which are powered by Amazon's Alexa assistant, are early leaders in the smart-speaker category. Thanks to their success and Amazon's decision to license Alexa widely for use in other companies' devices, the e-commerce giant has positioned itself to have a preeminent role in speech-based computing.
If the trends continue — and voice becomes the dominant way we interact with our devices — Alexa could become the primary way we search, shop, and consume media online. That would place Amazon in an immensely powerful position — one that would come with significant responsibilities to governments, consumers, and competitors. Fortunately, Amazon already seems to be thinking through the implications.
During IGNITION on Thursday, I interviewed Toni Reid, Amazon's vice president in charge of its Alexa and Echo businesses. Reid said Amazon's goal is to keep Alexa as open as possible to a broad range of users and uses.
For example, Sonos recently released its own smart speaker. Not only does it compete with Amazon's Echo devices, but Sonos plans to allow owners to use Google Assistant, one of Alexa's biggest rivals, as a voice assistant on the device.
Despite that, Amazon allowed Sonos to build Alexa into the device. In fact, if you buy it right now, that's the only voice assistant you can use.
"Our vision is for Alexa to be everywhere customers want her to be," Reid told me. "That will end up in places where we will never build those devices ... For us it's important that the Alexa voice service itself has that distribution."
Even shopping is open
But Amazon's openness with regard to Alexa extends far beyond licensing the technology to other electronics makers and into its core e-commerce business.
You might think that when you ask Alexa to buy something, it would choose Amazon-branded products by default, assuming they were available. But that's not the case, according to Reid.
Instead, when figuring out which products to purchase on your behalf, Alexa uses a similar algorithm to the one Amazon uses on its website when you search for a product. That algorithm generally favors best-sellers and products you've ordered before. So when you ask Alexa to purchase paper towels, say, it will generally pick the brand you ordered last or the best-selling brand, regardless of whether that happens to be Amazon's.