The Club at the Dunes, a private club within The Dunes of Naples residential community in North Naples, has been awarded the prestigious “Distinguished Club” designation by BoardRoom magazine. This honor by the official publication of the Association of Private Club Directors recognizes the best of the best private clubs throughout the nation.
To be a “Distinguished Club” is to be one of only a few, highly select private clubs that are recognized as providing an exceptional member experience at a level attained by only the finest clubs in the country. The list of clubs is determined by a thorough vetting and awarding process conducted by BoardRoom magazine’s team of industry specialists.
“We are honored to become part of this small cluster of exceptional Club operations,” said Robert D. Podley, CCM, General Manager for The Club at the Dunes. “As a merit-based award, the ‘Distinguished Club’ award truly recognizes the Board and the team for their continued efforts in providing a premier lifestyle on Florida’s Paradise Coast.”
BoardRoom magazine’s entirely merit-based Distinguished Clubs award program uses a club-specific rating system that recognizes the club, its management and its staff for outstanding delivery of exceptional member experience. The Club at the Dunes exceeded the required criteria in the areas of nomination, survey answers, Net Promotor Score, Overall Member Experience Index and post-survey evaluation thresholds.
The Distinguished Clubs award program is a stepped process that includes:
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Committee Nomination: In order for a club to participate in the Distinguished Clubs award program, it must first be officially nominated by the Distinguished Clubs Nomination Committee, a diverse group comprised of some of the most highly regarded leaders in the private club industry.
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Site Visit: An in-person site visit is conducted to evaluate and compile the many contributing facets of each “Quality Criteria” that collectively comprise a club’s overall member experience.
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Formulaic Audit: Based on the compiled site-visit data, Distinguished Clubs personnel applies the proprietary formula to distill and quantify the club’s unique member experience quotient.
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Report: A confidential evaluation report is issued to the club’s General Manager.
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Award & Recognition: If the Distinguished Clubs’ formulaic audit verifies that the club is delivering member experience at the highest level, Distinguished Club status is awarded, along with individual department leadership recognition.
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Yearly Verification: Alternating year-to-year onsite survey visits and telephone-based interviews with club management are required to maintain award status.