Q1 2025 Teladoc Health Inc Earnings Call

In This Article:

Participants

Michael Minchak; Vice President of Investor Relations; Teladoc Health Inc

Charles Divita; Chief Executive Officer; Teladoc Health Inc

Mala Murthy; Chief Financial Officer; Teladoc Health Inc

Jessica Tassan; Analyst; Piper Sandler Companies

David Roman; Analyst; Goldman Sachs

Daniel Grosslight; Analyst; Citi

Alan Chen; Analyst; Evercore

Charles Rhyee; Analyst; TD Cowen

Presentation

Operator

Good afternoon. Thank you for attending today's Teladoc Health first-quarter 2025 earnings call. My name is Cole, and I'll be the moderator for today's call. (Operator Instructions)
I'd now like to hand it over to Mike Minchak, Head of Investor Relations, Teladoc Health. Please go ahead.

Michael Minchak

Thank you, and good afternoon. Today, after the market closed, we issued a press release announcing our first-quarter 2025 financial results. This press release and the accompanying slide presentation are available in the Investor Relations section of the teladochealth.com website. We also issued a press release today announcing the acquisition of Virtual Mental Health Company UpLift, supporting the strategic priorities of our BetterHelp segment. On this call to discuss the first quarter results and this acquisition are Chuck Divita, Chief Executive Officer; and Mala Murthy, Chief Financial Officer.
During this call, we will also discuss our outlook, and our prepared remarks will be followed by a question-and-answer session. Please note that we will be discussing certain non-GAAP financial measures that we believe are important in evaluating our performance. Details on the relationship between these non-GAAP measures and the most comparable GAAP measures and reconciliations thereof can be found in the press release that is posted on our website.
Also, please note that certain statements made during this call will be forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Such forward-looking statements are subject to risks, uncertainties and other factors that could cause our actual results to differ materially from those expressed or implied on this call.
For additional information, please refer to our cautionary statement in our press release and our filings with the SEC all of which are available on our website. I would now like to turn the call over to Chuck.

Charles Divita

Thanks, Mike. I'm pleased to report a solid start to the year. On a consolidated basis, we reported revenues and adjusted EBITDA at the higher end of our first-quarter guidance ranges with Integrated Care results exceeding our ranges for both measures and BetterHelp in the upper half of our ranges as well. Mala will provide more details on our first-quarter results and our outlook later in the call.
We also continue to make progress towards the strategic priorities that we've spoken about previously. And I would like to highlight some important developments in that regard beginning with our BetterHelp segment. After the market closed today, we announced that we have acquired UpLift, an innovative and tech-enabled provider of virtual mental health therapy, psychiatry, and medication management services.
This transaction aligns with our key priority of advancing our position in virtual mental health, including our ability for our BetterHelp segment to support consumers seeking to use their covered benefits. UpLift is an in-network provider to health plans and has arrangements totaling over 100 million covered lives. With a strong team, important capabilities and an existing network of over 1,500 mental health professionals, we view UpLift as a great addition to the organization.
And we see significant business synergies with our current BetterHelp segment, which will enable us to serve a broader population seeking mental health care. Specifically, we intend to leverage BetterHelp's deep consumer expertise and market position to provide more options for people to address their mental health needs, including the ability to access their benefits coverage through BetterHelp's relationship with UpLift as well as continued access to direct pay options in the U.S. and internationally.
Today, BetterHelp is the largest direct-to-consumer virtual therapy business of its kind and served over 1 million unique users globally in 2024, with 40% of those users new to therapy. Its high Net Promoter Score of over 70, is reflective of its consumer orientation, including the ability to match over 90% of users with a therapist in 48 hours or less through a network of over 35,000 therapists.
And whether direct pay or through covered benefits, the ability to activate consumers at scale is essential in virtual care. To illustrate this further, 4 million people in the U.S. registered with BetterHelp in 2024. While often more affordable than traditional in-person therapy, out-of-pocket cost is a key reason cited by those not ultimately subscribing to BetterHelp and many expressed an interest in accessing their covered benefits. And this transaction will accelerate our ability to offer this choice to consumers and capture a larger portion of the scaled funnel that we have built with BetterHelp.
As part of Teladoc and the BetterHelp segment, UpLift will continue to manage and oversee the network of mental health professionals accepting benefits coverage, including quality assurance, clinical performance, and in-network administration functions. Therapists serving BetterHelp will also have an opportunity to be considered for inclusion in this network based on the respective requirements, needs, and interests.
We see this as important to meet market demand as we scale benefits coverage and continue supporting direct-to-consumer access as well. In addition, we continue to advance other priorities of our BetterHelp segment, including growth in international markets, new pricing models, and other product enhancements. We believe that these and other actions will drive improved performance.
Turning to the Integrated Care segment. We're pleased with our performance in the quarter as well as the progress we're making on key priorities for the segment including our focus on growing customers, members, and usage of services. In the U.S., we surpassed 100 million members, a significant milestone, and grew by 8.7 million members sequentially. And compared to the prior year's quarter, U.S. virtual visit volumes grew 7% and Chronic Care enrollment increased by 3%.
Also a key priority for Integrated Care, our international business continues to grow. With the team again delivering strong results, including revenue growth in the mid-teens on a constant currency basis, with notable successes in both B2B and public health channels and across various geographies as well. We are also actively working on several initiatives to better leverage our clinical strength and range of products to impact patient outcomes. I'll share a few updates there as well.
At the end of February, we closed the acquisition of Catapult Health to expand further into preventative care. Integration is well underway, including activating cross-selling opportunities and creating seamless ways for Catapult to connect patients with our Chronic Care management programs and other services based on eligibility and patient interest. While early, the value proposition is resonating with the market, and we're excited about our prospects with Catapult.
Regarding Chronic Care, we recently introduced our next-generation solution for cardiometabolic health delivered through an integrated program and member experience. It builds on our successful programs with new features to support a healthy lifestyle, including member-specific nutrition support from a registered dietitian, at-home diagnostic testing for certain measures, and even includes a premium subscription to our BetterSleep app among other enhancements.
And in the weight management space, we recently announced a relationship with LillyDirect, Eli Lilly's self-pay pharmacy program and its pharmacy integration partner, Gifthealth. The arrangement will allow us to further support numbers without GLP-1 coverage for obesity that are enrolled in our comprehensive weight care program or in our primary care offering. If clinically appropriate, a Teladoc license provider and prescribe GLP-1 medications as part of our broader support programs, and at a reduced price point for the member.
We also continue to invest in technology and other capabilities to support patient care, including enhancements to our Teladoc Health Prism care delivery platform. For example, we've added new point-of-care functionality to support product features we intend to bring to market later this year, and we implemented additional AI-enabled clinical documentation tools to better support our care teams using the platform.
Additionally, we've broadened our ability for customers to leverage our scale by connecting our solutions with other ecosystem partners through Prism. All of this is aimed at driving greater value from virtual care creating a more connected experience and further differentiating us in the marketplace.
Before I hand it over to Mala, let me briefly touch on the operating environment. As you know, the healthcare industry continues to be impacted by medical cost trends disease prevalence, pressure on providers, and mental health challenges, among others. These factors continue to impact the markets we serve, including health plans as they adjust to higher cost trends, and other developments.
These dynamics can represent both opportunities and challenges for us, and we are committed to being a company that plays a constructive role through our solutions. We believe the actions we're taking will provide additional opportunities to serve customers in this dynamic environment as well as improve the performance of our business.
Beyond healthcare, the broader economic environment plays a role as well. With respect to tariffs, we do source certain equipment from various global markets, including our connected devices and equipment used for patient monitoring and virtual consultations in the hospital setting. While the tariff situation is fluid, to offset potential impacts to our business, we're implementing mitigation strategies such as pursuing exemptions pricing actions and assessing alternative sourcing. Mala will comment more on this in a moment.
It also remains unclear how tariffs and trade negotiations will impact the broader economy in the coming months. Recent macroeconomic data has shown signs of weakening business and consumer sentiment, and we're closely monitoring our business in this fluid economic and policy backdrop.
As we mentioned in the last quarter, we are running modestly ahead of our prior targets for cost savings and productivity initiatives, and we've made progress across many areas, including technology and development, administrative costs, and stock-based compensation. We further streamlined our cost base in the quarter and we will continue to look for ways to drive greater efficiencies in our business.
In closing, we're pleased with the start of the year, and we remain on track with our 2025 revenue outlook. We're excited about completing the Catapult Health acquisition and the significant opportunities that lie ahead with BetterHelp and UpLift joining forces to expand access to virtual mental health services. We see many opportunities ahead to further strengthen our position and unlock future growth potential. Despite uncertainties in the macro environment, we are focused on what we can most impact and we're executing with urgency against the strategic priorities we previously outlined. With that, I'll turn it over to Mala.