Rimini Street and ServiceNow Partner with Apsen Farmacêutica to Deliver a Next-Generation Vision of Enterprise-Wide Workflow Automation
Pharmaceutical manufacturer layers ServiceNow over its existing SAP ECC 6 ERP platform, enables intelligent workflow and automation for immediate business impact and avoids low ROI spend on expensive, risky vendor-mandated migration to SAP S/4HANA
LAS VEGAS, May 07, 2025--(BUSINESS WIRE)--Knowledge 2025 —Rimini Street, Inc. (Nasdaq: RMNI), a global provider of end-to-end enterprise software support, management and innovation solutions, and the leading third-party support provider for Oracle, SAP and VMware software, today at ServiceNow’s annual customer and partner event, Knowledge 2025, announced that Apsen Farmacêutica, a Brazilian pharmaceutical manufacturer, has partnered with Rimini Street and ServiceNow to implement a next-generation vision of enterprise-wide workflow automation. This new vision will enable autonomy across the company to help respond faster to market changes, reduce information silos and improve operational efficiency.
Apsen is prioritizing business needs above technology, leaning into a flexible, modular approach to ERP that allows for continuous innovation and control over IT investments. The first step on this path was to remove dependencies on vendors and systems, starting with its SAP ERP platform investments.
"The core of the strategy, designed three years ago, was to bring in a team with the capacity to transform IT, adopting the concept of 'Make, Buy or Blend' and connecting all of the company's systems in an orchestrated manner. In the middle of the process, the topic of SAP came up," said Renan Santos, CIO of Apsen Farmacêutica. "With SAP’s announcement that they will no longer support SAP ECC 6 after 2027, we had a choice to make – take on the cost, disruption and risk of migrating to S/4HANA or reimagine our existing system to become an innovation platform. That’s when we partnered with Rimini Street to implement ServiceNow’s ERP modernization solution."
"We are very excited to partner with ServiceNow and Apsen Farmacêutica to deliver this next-generation technology – which was easily layered on top of their existing SAP ECC 6 ERP and other current enterprise software platforms, with no costly, risky and unnecessary upgrades or migrations required," said Seth Ravin, CEO of Rimini Street. "We are proud to have helped Apsen self-fund its innovation investments by redirecting the savings from upgrade and migration avoidance. Apsen saw immediate benefits in streamlined processes, reduced operating costs and better operational efficiency."
"ServiceNow is excited to partner with Rimini Street to deliver our combined solution and next-generation ERP modernization vision to Apsen Farmacêutica – with Apsen realizing value from the solution just weeks after the project started," said Peter Russo, vice president, core business workflows, product and solutions marketing at ServiceNow. "ERP and other enterprise software upgrades and migrations generally don’t provide strong ROI compared to innovation investments. Apsen is a great example of how ServiceNow and Rimini Street together can deliver value, savings and an accelerated path to innovation, modernization, and agentic AI to organizations around the world."
Rimini Street: Delivering Transformation without Disruption™ with ServiceNow
Rimini Street and ServiceNow have partnered to bring a new solution to market that enables "Transformation without Disruption" by combining the ServiceNow Platform with Rimini Street’s proven enterprise software support for SAP, Oracle, Infor, Microsoft ERP and other siloed enterprise software, and requires no costly upgrades, migrations or replatforming.
With this new solution, Rimini Street:
Replaces software vendor support for underlying ERP and enterprise software, reducing total support costs by up to 90% while extending software and release lifespans for a guaranteed minimum of 15 years without required upgrades or migrations
Frees up funds and resources to invest in accelerating innovation by deploying a ServiceNow layer over and across existing ERP, SaaS and other software
Delivers powerful enterprise AI and an integrated "single pane of glass" view of the organization, providing actionable operational insights and enhancing competitive advantage
Connects siloed systems and data
Implements intelligent workflows and task automation that help increase productivity and reduce labor requirements
Offer users new, modern screen & mobile capabilities, interactions and experiences (UX)
Agility, Automation and Savings – No Upgrades or Migrations Required
"As a technology professional, it is very frustrating to have two very different experiences as an individual and as a corporate employee – despite the large investments made by companies. Aligning these two worlds is the goal I share with my team," said Santos. "We were looking for an agile solution that would deliver value quickly and avoid the costs, complexity and risks inherent in any large software migration project, and Rimini Street’s innovative solution with ServiceNow was the fastest and surest path to achieving our transformation vision."
With Rimini Street providing comprehensive support for Apsen Farmacêutica’s mission-critical SAP ECC system, Santos and team easily converted SAP tasks and customizations into ServiceNow intelligent workflows, connecting all required existing systems and teams. Keeping with its strategy of composability and flexibility, Apsen Farmacêutica selected low code/no code tools and integrated AI to bring embedded intelligence to workflows, enabling real-time analysis of operations.
The results of Apsen Farmacêutica’s partnership with Rimini Street and ServiceNow include:
70% of processes that previously required heavy manual intervention are now automated
Reduced development cycle for new processes - from months to weeks
Reduced dependency on highly specialized teams, fueling autonomy across the organization to develop processes to support its business needs
Reduced operational costs while increasing speed and efficiency
With the company seeing the results and benefits of Santos’ vision to break from traditional, vendor-driven mandates and restore control and power back into the business, the cultural impact to the organization is significant. "We have assembled a strong internal team, which now has the capacity to rethink processes, suppliers and architecture in a strategic way. What began as a next-generation vision and a pilot has become a model for the entire company," said Santos.
As Apsen Farmacêutica plans to expand the solution to automate other critical processes such as logistics, quality and finance, Santos adds that Rimini Street’s in-depth knowledge of mission-critical systems like SAP ECC 6 and the ServiceNow solution enabled a new reality for the organization.
"Our focus remains on keeping current systems stable and protected, while at the same time creating a structure that allows for continuous and agile innovation. This partnership is strategic so that we can grow with security, scalability and increasingly efficiency," added Santos.
Learn more about Apsen Farmacêutica’s path to achieving "Transformation without Disruption™" with Rimini Street and ServiceNow here.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as "anticipate," "assume," "believe," "continue," "could," "currently," "estimate," "expect," "forecast," "future," "intend," "may," "might," "outlook," "plan," "possible," "goal," "potential," "predict," "project," "seem," "seek," "should," "will," "would" or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, adverse developments in and costs associated with defending pending litigation or any new litigation, including the disposition of pending motions to appeal and any new claims; any expenses to be incurred to comply with any injunction ordered by the courts relating to the Rimini II litigation matter and the impact on future period revenue and costs incurred related to these efforts; changes in the business environment in which Rimini Street operates, including the impact of any recessionary macro-economic trends, heightened geopolitical tensions and changes in foreign exchange rates, as well as general financial, economic, regulatory and political conditions affecting the industry in which we operate and the industries in which our clients operate; the evolution of the enterprise software management and support landscape and our ability to educate the market to attract and retain clients and further penetrate our client base; significant competition in the software support services industry and our intentions with respect to our pricing model; customer adoption of our expanded portfolio of products and services and products and services we expect to introduce; our expectations regarding new product offerings, partnerships and alliance programs, including but not limited to our partnership with ServiceNow; our ability to grow our revenue and accurately forecast revenue, along with the results of any efforts to manage costs in light of current revenue expectations and expansion of our offerings; the expected impact of reductions in our workforce during the last and current fiscal year and associated reorganization costs; estimates of our total addressable market and expectations of client savings relative to use of other providers; variability of timing in our sales cycle; risks relating to retention rates, including our ability to accurately predict retention rates; the loss of one or more members of our management team; our ability to attract and retain additional qualified personnel; our business plan, our ability to grow in the future and our ability to achieve and maintain profitability; our plans to wind-down the offering of services for Oracle PeopleSoft products; the volatility of our stock price and related compliance with stock exchange requirements; our need and ability to raise equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; risks associated with global operations; our ability to prevent unauthorized access to our information technology systems and other cybersecurity threats; any deficiencies associated with generative artificial intelligence (AI) technologies potentially used by us or used by our third-party vendors and service providers; our ability to protect the confidential information of our employees and clients and to comply with privacy regulations; our ability to maintain an effective system of internal control over financial reporting; our ability to maintain, protect and enhance our brand and intellectual property; changes in laws and regulations, including changes in tax laws or unfavorable outcomes of tax positions we take; tariff costs (including tariff relief or the ability to mitigate tariffs, in light of new or increased tariffs imposed by the United States government and the potential for retaliatory trade measures by affected countries); a failure by us to establish adequate tax reserves; our ability to realize benefits from our net operating losses; any negative impact of environmental, social and governance matters on our reputation or business and the exposure of our business to additional costs or risks from our reporting on such matters; our ability to maintain our good standing with the United States government and international governments and capture new contracts with governmental entities; our credit facility’s ongoing debt service obligations and financial and operational covenants on our business and related interest rate risk; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the amount and timing of repurchases, if any, under our stock repurchase program and our ability to enhance stockholder value through such program; uncertainty as to the long-term value of Rimini Street’s equity securities; catastrophic events that disrupt our business or that of our clients; and those discussed under the heading "Risk Factors" in Rimini Street’s Quarterly Report on Form 10-Q filed on May 1, 2025, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
