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(Bloomberg) -- Tata Consultancy Services Ltd.’s chief executive officer says the company can navigate its way through any immediate disruptions to the global economy and tap into long-term demand for its services as its seeks to reach $50 billion in sales by the end of the decade.
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TCS, the largest player in India’s $227 billion tech services industry, must deal with a host of challenges, from Covid outbreaks in China that are disrupting supply chains to the war in Ukraine as it upends the geopolitics of Europe. The company also provides tech services and support to thousands of companies in the U.S. and beyond that are adopting hybrid labor strategies, with employees working both from home and the office.
“The long-term demand environment is very strong,” TCS Chief Executive Officer Rajesh Gopinathan told Bloomberg News in an interview at headquarters in Mumbai. “We’re leaning forward, we’re betting on growth.”
Gopinathan, a soft-spoken TCS veteran who joined the company two decades ago and often wears blue formal shirts, is known to be good with numbers and fostering client relationships.
India’s outsourcing industry was built on helping companies replacing their own pricey technology workers with lower cost -- and typically higher skilled -- specialists from the likes of TCS, Infosys Ltd. and Wipro Ltd. But easy growth from labor arbitrage has largely disappeared, forcing Gopinathan and his peers to move into more sophisticated offerings, such as cybersecurity, cloud computing and artificial intelligence.
TCS last month revamped its internal structure with specialized groups as part of a wider move to win business from startups as well as large global enterprises. That overhaul, Gopinathan said, was executed in less than a month.
“We are extremely agile in the way we reorganize,” he said. “We are more micro-focused on the customer sets that we have and the opportunities we have.”
TCS is Asia’s top outsourcer and a cornerstone of Tata Group, the Indian conglomerate with dozens of companies in everything from salt to automobiles. The tech services company closed out its fiscal year ending in March with revenue of more than $25 billion.
Rising labor costs are a challenge. Last week, TCS reported a 7.4% increase in fourth-quarter profit to 99.3 billion rupees ($1.3 billion), short of analyst estimates, as expenses to hire and retain talent cut into margins.