Hasbro's three themes bringing in older consumers: CEO

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Yahoo Finance Executive Editor Brian Sozzi sits down with Hasbro (HAS) CEO Chris Cocks at the Goldman Sachs Communacopia and Technology Conference to discuss the toy company's older customer base, its expansion into gaming, and the state of the industry ahead of the 2024 holiday shopping rush.

"I think we're a toy company in the most general sense that we're in the industry of play, and we make physical things as well as digital things. But I'd like to think that we're helping to redefine what a toy company can be. You know, to me, a toy company of the future is aged up, it's digital, and it's heavily partner-based. And I think that's been key to each of our turnaround notes," Cocks says.

Cocks notes that customers 13 years old and above make up 60% of Hasbro's sales, which makes the toymaker stand out against its competitors.

He attributes the success of this older base to three themes, the first being the fact that "everyone plays." He adds that the rise of digital — the second theme — "powers a lifelong relationship with play." Finally, Cocks emphasizes that partnerships are crucial, and by working with beloved brands like Disney (DIS), Takara Tomy, and Scopely, Hasbro can continue to drive play.

00:00 Brian Sozzi

Hasbro CEO Chris Cocks. Chris, good to see you.

00:02 Chris Cocks

Brian, thanks for having me back. Uh, so last year we had the talk about the conference. We had the same conversation a little bit. You were in turnaround mode. We're launching a lot of key initiatives. So my question to you is, the platform has changed. Your company is so different. I, are you still, are you still just a toy company?

00:22 Chris Cocks

Well, I think we're a toy company in the most general sense that, you know, we're in the industry of play, and we make physical things as well as digital things. But I'd like to think that we're helping to redefine what a toy company can be. You know, to me, a toy company of the future is aged up, it's digital, and it's heavily partner-based. And I think that's been key to each of our turnaround nodes.

00:44 Brian Sozzi

Kidults, right? Is that the term you've coined?

00:47 Chris Cocks

Uh, we didn't coin it. Uh, we use it now and then, but, uh, speaking for all kidults, me being one, I'd prefer just to call them, uh, fans.

00:56 Brian Sozzi

Is it fair to say that that older, maybe it is kidults, people over the age of 13 are powering Hasbro's business?

01:03 Chris Cocks

Oh, yeah, 60% of our sales are to consumers 13 plus. I think no other, no other toy company in the industry can claim that.

01:11 Brian Sozzi

Why do you think that age demographic is coming back to toys?

01:17 Chris Cocks

Well, uh, I think it's a couple things. Uh, you know, three things really animate our strategy. I think the first thing is, uh, everyone plays. You know, play used to be something when we were kids where largely stopped around the age of 12.

01:30 Brian Sozzi

I'm still a kid.

01:31 Chris Cocks

Yeah, totally. Kidult. Um, now I think with the rise of digital, which is the second theme, it really powers a lifelong relationship with play. And so that's big and important to us as well. And then last but not least, partnerships. Like, uh, you know, one company can't do it all itself. You have to work with multiple partners. And we have some of the best in the business. We work with Disney, we work with Takara Tomy in Japan, we work with Scopely, uh, and they help us really propagate our brands and drive play.

02:04 Brian Sozzi

Are the people in this room, a lot of investors, analysts, are they giving you, you talk to them, they giving you credit for your pivot into gaming? There's been a lot of deal activity in the gaming industry. A lot of these companies have sold at higher multiples. But I don't, based on my work, I don't think that's priced into your stock.

02:24 Chris Cocks

Well, that's nice of you to say, and I hope all investors here. Yeah, um, I think it is partially. Uh, certainly, uh, we have a higher multiple, or a higher multiple than most other toy companies. Um, I think there's upside. I think it's a growing tam. I think we have a decade head start versus anyone else in the toy industry. And, uh, you know, I think it's a source of upside for us.

02:46 Brian Sozzi

So you've been making bank off of Monopoly Go. Uh, that was very clear in the most recent quarter. What's next in gaming for you?

02:54 Chris Cocks

Oh, well, you know, we have all the games that we're developing ourselves. We have about eight or 10 that are in development, starting. Uh, their PC and consoles where we're focused. Uh, we have over 100 games in the pipeline on mobile through partnerships. Uh, and then we have several interesting JVs and partnerships that we're also talking about as well.

03:19 Brian Sozzi

Why the partnership model? And is that more profitable than if you were to make the games yourself?

03:25 Chris Cocks

Well, I think it's all about having, um, multiple business models to defray risk. So, you know, I think it's important for us to be a games publisher. I think we have to have a relationship with our consumers, and we have to understand what they want. But we're not going to be able to publish on every platform. You know, we've chosen PC and console because that really works for our brands. Mobile, uh, super high growth, probably the biggest aspect of the industry, but it's also super capital intensive, and you have to be an expert marketer and publisher in there. It's not for the faint of heart. So we have some of the best partners in the business like Scopely, which is doing Monopoly Go, which has done over $3 billion of business since it launched. Biggest game, biggest mobile game launch in history.

04:10 Brian Sozzi

I talked to the CEO yesterday of your largest competitor. I'm sure you know who they are. He was unwilling to say that the fourth quarter, the holiday season would be up. What's your view on the holiday season, given everything we're seeing in the macro economy?

04:28 Chris Cocks

I think right now the consumer's holding up pretty well, and I think the toy industry is returning to its traditional role as a resilient category that retailers can rely on. Certainly we're seeing our toy business being up in Q4.

04:42 Brian Sozzi

One number from your most recent quarter really left an impression on me, inventory, down 51% year over year. Two parts. How is that happening? And will you have enough inventory for the holiday season? I have never seen a decline like that before in the toy industry.

05:01 Chris Cocks

Well, a little bit of that is, uh, we weren't as responsible about it as we should have been a couple years ago. And so I think we've made a lot of moves to make sure that doesn't happen ever again.

05:10 Brian Sozzi

So too much inventory.

05:11 Chris Cocks

Yeah, we had too much inventory coming in 2022 out of the pandemic. And so we've right-sized that. We've also done a ton of work to put in the right processes, right procedures, right talent to manage our inventory. So not only is our inventory down, the costs of our products are way down as well. Supply chain is going from what I would say was a weakness for us in 2021 and 2022 to a real source of differentiation and strength for Hasbro.

05:34 Brian Sozzi

So if I want a new Nerf gun this holiday season, I'll be able to find it.

05:38 Chris Cocks

Yes, but I would say buy early.

05:40 Brian Sozzi

Okay, fair enough. Uh, Hasbro CEO, Chris Cocks, good to see you. All right, I appreciate it. Always, uh, great to get some time with you. We'll be right back on Yahoo Finance.

05:46 Chris Cocks

Thanks so much.

Gaming has proven to be a major success for Hasbro, as the company has experienced significant growth from its Monopoly Go! mobile game. Hasbro has another 10 games in development for PC and console, and more than 100 games in the pipeline for mobile through partnerships. Cocks explains that partnerships are key: "It's all about having multiple business models to defray risk."

As families start saving for their big holiday gifts, Cocks argues that "the toy industry is returning to its traditional role as a resilient category that retailers can rely on." He expects Hasbro's toy business to be up in the fourth quarter despite struggling with low inventory in its most recent quarter.

"We've made a lot of moves to make sure that doesn't happen ever again. We had too much inventory coming in 2022 out of the pandemic. And so we've right-sized that... So not only is our inventory down, the cost of our products are way down as well," he adds.

Catch more Yahoo Finance coverage and interviews from the 2024 Goldman Sachs Communacopia & Technology Conference, including Brian Sozzi's full interview with Mattel (MAT) Chair and CEO Ynon Kreiz.

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This post was written by Melanie Riehl